Last updated: September 8, 2026
Residely is a subscription software service operated by M29 Media LLC (doing business as NFM Labs). This policy explains how billing, cancellations, and refunds work.
Residely plans are billed in advance on a recurring basis (monthly or annually, depending on the plan you choose). Your subscription renews automatically at the end of each billing period until you cancel. Payments are processed by our authorized reseller and Merchant of Record, Paddle.com; your receipts and billing management are handled through Paddle.
If you are a new customer and you are not satisfied, you may request a full refund of your first subscription payment within 14 days of that initial charge. Just contact us and we will refund it — no lengthy process.
You can cancel at any time from your account billing settings or by contacting us. When you cancel:
Your subscription includes every feature with no per-minute, per-call, per-text or per-message charges, so there is never a usage bill to refund.
If you were charged in error, charged twice, or believe there is a mistake on your invoice, contact us within 60 days and we will investigate and correct it, including issuing a refund where a genuine billing error occurred.
Email support@residely.ai from the address on your account, or reply to any Paddle receipt. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank or card provider.
M29 Media LLC (dba NFM Labs) · support@residely.ai.